Frequently asked questions

Frequently Asked Questions (FAQ) – Alkemist

1. What products does Alkemist offer?
Alkemist provides specialty chemicals, industrial cleaning products, lab supplies, and water treatment solutions. We also offer custom chemical blending, OEM, and private labeling services.

2. Which industries do you serve?
We cater to industries such as research laboratories, water treatment plants, automotive, marine, healthcare, manufacturing, and hospitality across Pakistan, the UAE, and the Middle East.

3. Do you offer custom chemical formulations?
Yes, we provide tailored chemical solutions to meet specific industrial and research needs. Contact us with your requirements for custom formulations.

4. How can I place an order?
Orders can be placed directly through our website or by contacting our sales team at admin@alkemist.org. We accept both bulk and small-scale orders.

5. What is your delivery process?
We ensure timely delivery across Pakistan, the UAE, and the Middle East. Delivery timelines depend on product availability and location.

6. Can I return or exchange products?
Yes, returns and exchanges are accepted within 7 days of delivery if the product is defective, damaged, or incorrect. Please refer to our Return Policy for more details.

7. Do you provide international shipping?
Yes, we ship internationally across the Middle East. Shipping charges and delivery times vary by destination.

8. How can I contact customer support?
You can reach our customer support team via email at admin@alkemist.org or by phone during business hours.

If you have additional questions, feel free to get in touch – we're here to help!