Terms and Conditions
Water and Chemicals Solutions - Brand: Alkemist
1. Introduction
Welcome to Alkemist, a brand of Water and Chemicals Solutions. By accessing and using our website (alkemist.org) and purchasing our products or services, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our website. These terms comply with Pakistan’s legal framework for e-commerce, consumer protection, and industrial regulations.
2. Definitions
"Company" refers to Water and Chemicals Solutions operating under the brand Alkemist.
"User" refers to any individual or entity accessing the website.
"Products" refers to all chemical products, industrial equipment, and services listed for sale.
"Content" refers to text, graphics, logos, images, product descriptions, and all forms of media on the website.
3. Use of Website
Users agree to access the website for lawful purposes in compliance with Pakistan’s laws and regulations.
Unauthorized access, hacking attempts, or distribution of malicious software through the website is strictly prohibited.
Users shall not post defamatory, offensive, or illegal content on the website.
4. Intellectual Property Rights
All content, trademarks, logos, and designs are the property of Water and Chemicals Solutions. Copying, distributing, or using content without written consent is prohibited.
Users may download and print product descriptions or MSDS (Material Safety Data Sheets) solely for non-commercial purposes.
5. Product Information and Availability
Product descriptions and specifications are provided to the best of our knowledge. However, we do not guarantee absolute accuracy.
Product availability is subject to change without notice. We reserve the right to discontinue any product.
6. Pricing and Payment
Prices listed on the website are in Pakistani Rupees (PKR) and are exclusive of taxes, shipping, and handling fees.
Payment must be made in full before products are dispatched. We accept bank transfers, credit cards, and other methods as specified.
In case of pricing errors, we reserve the right to cancel orders and issue refunds.
7. Orders and Cancellations
Orders are confirmed upon successful payment. A confirmation email will be sent with the order details.
Orders can be canceled before dispatch by contacting our support team. Cancellations after dispatch will not be entertained.
8. Shipping and Delivery
Products are shipped across Pakistan within the specified time frame on the website. Delivery timelines are estimates and may vary due to unforeseen circumstances.
Alkemist is not responsible for delays caused by third-party logistics or customs clearance.
Shipping costs will be communicated during checkout.
9. Return, Refund, and Exchange Policy
Returns and exchanges are accepted only for defective, damaged, or incorrect products within 7 days of delivery.
Products must be returned in their original packaging with proof of purchase.
Refunds will be processed after inspection of returned items.
Customized or special-order products are non-refundable unless damaged upon arrival.
10. Limitation of Liability
Water and Chemicals Solutions shall not be liable for indirect, incidental, or consequential damages arising from product use.
The company is not responsible for misuse or mishandling of chemicals that do not follow MSDS guidelines.
11. Compliance and Safety
Users are responsible for ensuring the proper handling, storage, and disposal of chemicals in compliance with Pakistan’s environmental and safety regulations.
Alkemist provides necessary safety data and handling instructions for each product.
12. Privacy and Data Protection
User information is collected, stored, and protected in accordance with Pakistan’s Data Protection Act.
We do not share personal data with third parties except for order fulfillment or as required by law.
13. Indemnification
Users agree to indemnify and hold harmless Water and Chemicals Solutions from any claims, liabilities, or losses arising from the use of our products, breach of these terms, or violation of any applicable law.
14. Force Majeure
We are not liable for failure to fulfill obligations due to unforeseen circumstances, including but not limited to natural disasters, strikes, war, or government restrictions.
15. Changes to Terms and Conditions
Water and Chemicals Solutions reserves the right to modify these Terms and Conditions at any time. Users are encouraged to review them periodically.
16. Governing Law and Jurisdiction
These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Pakistan.
17. Contact Information
Pakistan:
Water and Chemicals Solutions
Email: sale@chemist.com
Phone: +92 315 237 2222, +92 317 760 0175UAE:
M A Jinnah Trading LLC
Email: ecom@majtrading.com
Phone: +971 55 942 3822, +971 50 899 0212
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.